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Complaint form

ATB offers simple and clear complaint procedures by responding to written requests within a maximum of 30 days from the date of receipt, while by telephone it provides answers whenever an immediate response is possible.

It is possible to make a complaint by filling in the form below or send the complaint:

  • by post or by hand delivery to ATB Point, Largo Porta Nuova 16, 24122 Bergamo
  • by email to [email protected]
  • by certified mail to [email protected]
  • by phone at the number 035 236 026

You can also use the ART (Italian Authority for public transport) Complaint Form.

Refunds can be requested in writing to the same addresses. Refund conditions can be found on the Mobility Card or consulted on this page.

Automatic compensation will be provided for failure to respond to complaints within 90 days.

Passengers may also make use of out-of-court dispute resolution procedures, or once 90 days have elapsed since the complaint was sent to ATB, lodge a complaint with the Transport Regulator.

Complaint form

Fields marked with * are mandatory

(Max length 2000 charcaters) 0


The data acquired will be processed exclusively to respond to the request. From the date of conclusion of the procedure the data are stored, exclusively for statistical purposes, up to two years.

For other information go to the COMPLETE INFORMATION