Bus timetables
Follow ATB on Facebook YouTube

Tickets

Terms and conditions for buses

1) Travel documents

Passengers using ATB Consorzio s.c.r.l. Transport Services must make sure they have the valid travel documents, and keep them for the duration of their journey as far as the final stop.  Paper and digital travel documents for sale with the ATB Mobile app must be purchased before boarding, paper documents must also be stamped just boarded. Tickets and multi-trip tickets may be used from the time they are stamped for the duration shown on the document. Passengers whose ticket has expired must stamp another in order to finish their journey. They also must check that the ticket has been properly stamped. If there is a problem they must inform the driver. Weekly passes must be completed and stamped at first use. Stamped ticket are not transferable. Hourly tickets can also be bought on board and do not need to be stamped. If the automatic vending machine on board is out of order, passengers are not authorised to travel without a travel document. Passengers who have subscribed a weekly, monthly or annual pass must always bring with them both the b-card and the pass. IVOL subscribers must show the payment receipt.

Art. 46 L.R. 4 aprile 2012, n. 6, come modificato dalla L.R. 9 dicembre 2013, n.18.

 

2) Fines

Passengers without a travel document/ with a non-stamped/ wrong/ or expired ticket and passengers who have subscribed a weekly, monthly or annual pass but do not have the b-card or the pass, display them with obvious signs of counterfeiting or are not the holders are liable to payment of a fine in accordance with current regulations. At the request of inspectors, passengers must show their ticket, and if there is a problem, must provide a valid identity document for the purposes of filling in the penalty report. Inspectors may confiscate irregular and/or false travel documents. Passengers who breach one or more of these regulations may also be fined

Art. 46 L.R. 4 aprile 2012, n. 6, come modificato dalla L.R. 9 dicembre 2013, n.18.

 

3) Children on board

An adult may accompany one child travelling free of charge, providing the child is less than one metre tall and does not occupy a seat. For safety and space reasons, only one small pram or one pushchair with a child may travel free of charge, providing the lock mechanisms are in place. On buses with facilities for less able people, the pram or pushchair and child must board the bus from the central door and be placed in the areas specially equipped for passengers in wheelchairs.
In the event that there are passengers in wheelchairs already on board, open pushchairs must be closed in order to allow the passenger in a wheelchair to take their place in the special area, and to allow other passengers to move around easily for the purpose of boarding or disembarking using the exits.

 

4) Accessibility

Less able passengers may:

  • travel on all ATB network, boarding and getting off the bus only at the accessible stops identified by the symbol both at the stop and on the Google Maps
  • travel by motorised wheelchairs weighing till 250 Kg (fully loaded)

It is also possible to inform ATB about the intention to use a specific route by sending an email at atbpoint@atb.bergamo.it before midday on the weekday before the day of travel.
The bus driver will activate the boarding platform allowing the wheelchair to board the bus, while the passenger is responsible for getting the wheelchair on and off the vehicle and must use special areas provided all the available security devices have been activated.

 

5) Travelling with animals

Passengers may travel with:

  • all dog sizes with muzzle and ticket;
  • other animals if carried in containers not exceeding 50x30x30 cm in size to prevent contact with the other passengers

The passenger must ensure:

  • to purchase the right travel document for the animal, the applied fares are the same as those of other passengers;
  • that animals do not get on seats, dirty or spoil the vehicle or cause damage to passengers, and are liable for payment of any damage caused.

Guide dogs for the visually impaired and search and rescue dogs may travel for free and without a muzzle.  The carriage of animals, with the exception of guide dogs and search and rescue dogs, may not be allowed if the bus is very full, even if the above terms and conditions are respected.

 

6)  Carriage of items

Each passengers may carry one of the following items free of charge:

  • Packages or parcels not exceeding 20x40x60 cm;
  • A musical instrument of moderate size.

Additional items and items larger than 40x80x120 cm require a 1 zone ticket each. 
In any case it is not possible for passengers to carry weapons of any kind, packages larger than the size specified above, bicylces, inflammable goods, explosives, or goods that are evil-smelling or dangerous in any way.

 

7) Conduct on board 

Passengers using the public transport service provided by ATB Consorzio s.c.r.l. must comply with the following rules of conduct and safety regulations:

a) board the vehicle from the door labelled "ENTRATA" (ENTRANCE) and alight from the vehicle onto the door labelled “USCITA" (EXIT) only;

b) do not get on and off the bus while it’s still moving;

c) after stamping the ticket, move towards the centre of the bus, in order not to obstruct other passengers;

d) use the safety supports even when seated;

e) do not stand in front of doors;

f) show up at the bus stop in advance and call the stop by leaning out with their arm in order to get on the bus, and by ringing the call button to book the exit;

g) behave politely and respectfully and do not disturb the other passengers or staff;

h) ask the driver about the service only when the vehicle is at a standstill;

i) give up their seat to disabled people or invalids when sitting in seats where there is a plate indicating that they have precedence;

j) do not set off emergency devices unless necessary. Improper use is punishable in accordance with these regulations.

Failure to observe the provisions of points a), b), d) and e) of this article and article 3 shall exonerate ATB Consorzio s.c.r.l. from any liability in the event of any injury to the passenger during their journey.

 

8) No smoking

Smoking on board, even electronic cigarettes, is not allowed.

 

10) Photographs and videos

No photographs and videos are allowed unless previously authorized by ATB S.p.A